Easy Read

Easy-Read Terms & Conditions for Encanto Community Cleaning

Welcome to Encanto Community Cleaning! We are happy to help you with your cleaning needs. Please read these important rules.

 

Booking a Service:

πŸƒ You can book a cleaning service by calling us or filling out a form on our website.

πŸƒ Please tell us how many rooms need cleaning and any special instructions.

Payment:

πŸƒ You need to pay for the cleaning service when it is done.

πŸƒ We accept cash, credit cards, and bank transfers.

Changes and Cancellations:

πŸƒ If you need to change or cancel your booking, please let us know at least 24 hours before your cleaning time.

πŸƒ If you cancel less than 24 hours before, we may charge you a small fee.

Safety:

πŸƒ Please keep pets and children safe while we are cleaning.

πŸƒ Let us know if there are any areas we should not clean.

Our Guarantee:

πŸƒ We promise to do a great job. If you are not happy with our cleaning, tell us within 24 hours. We will come back and fix it for free.

Contact Us:

πŸƒ If you have any questions, call us at 0481 868 890 or email us at encantocolaus@gmail.com.

Easy-Read Special Instructions for Booking

Please read these simple instructions to help us clean your home just the way you like it.

Room Details:

πŸƒ Tell us how many rooms need cleaning. For example, “3 x 2” means 3 bedrooms, 2 bathrooms, 1 living room, 1 laundry, and 1 kitchen.

πŸƒ Include any other rooms like a home office or dining room.

Carpet Cleaning:

πŸƒ Let us know which rooms need steam cleaning.

πŸƒ Tell us if you need carpet deodorising or pet stain treatment.

Windows:

πŸƒ We clean indoor windows.

πŸƒ For outdoor windows, we clean only single-story houses.

Special Needs:

πŸƒ If you have pets, tell us about any special areas we should clean.

πŸƒ Let us know if anyone in your home has allergies to cleaning products.

Special Requests:

πŸƒ Tell us if you need special cleaning tasks like deep cleaning the oven or fridge.

πŸƒ Let us know if there are areas we should not clean.

Access and Security:

πŸƒ Tell us how we can enter your home (gate codes, lockbox codes, etc.).

πŸƒ Let us know if there is an alarm system and how to turn it off.

Cleaning Times:

πŸƒ Tell us your preferred cleaning times and days.

πŸƒ Let us know if you want regular cleanings (weekly, bi-weekly, monthly).

Parking:

πŸƒ Let us know if there are any parking restrictions or special parking instructions.

πŸƒ Tell us if there are stairs or elevators we should know about.

Contact Info:

πŸƒ Provide the name and phone number of the person we should contact at your home.

πŸƒ Give us an emergency contact number if needed.